Underwriting Services Officer (Property)
Zurich Insurance Company
Hong Kong

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to provide support to the underwriters in the areas of underwriting operations, procedures, policy endorsement and policy issuance.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"

Your role

As Underwriting Services Officer, your main responsibilities will involve :

  • Manage both pre-and post- bound activities for the assigned accounts, defined as standard / tacit renewals or with low complexity
  • Interact on a daily basis with brokers and customers for their assigned accounts to assure that all aspects and deadlines of delivery are fulfilled
  • Manage and resolve issues related to policy issuance; responsible for the follow up of premium payment, claims flow and cash collection
  • Actively involve in computing rates and premiums for policies, compiling appropriate declarations, coverage forms, national / local forms, and optional endorsements, to complete the assigned policies
  • Review the risk and prepare material just to facilitate the underwriting decisions
  • Follow up and manage on cash collection
  • Support underwriters and relationship leaders in the negotiation of service level agreements with customers and brokers in non-standard renewal
  • Attend internal and external meetings and monitor service relevant business decisions made at meetings to ensure each decision is acted in accordance with the outcome of the meeting
  • Able to handle the daily work and tasks of a domestic customer with low complexity / standard renewals with occasional support from a more senior colleague or underwriter
  • Your Skills and Experience

    As Underwriting Services Officer, your skills and qualifications will ideally include :

  • Degree / Diploma or above
  • 2 years working experience in General Insurance program
  • Previous working experience in underwriting an advantage
  • Capable of communication in English & Chinese, both in writing and speaking
  • Proactive team player and be able to engage with senior leaders
  • Ability to develop and build trust-based business relationships with customers, producers and key business partners
  • Open-minded in trying new ways and alternative approaches for problem solving
  • Strong communication and interpersonal skills
  • Self-motivation and self-discipline is required
  • Good knowledge in using various office computer software, MS Word, Excel, PowerPoint
  • Additional Information

    Primary work location is Hong Kong. You can apply by clicking on the button Apply online

    Who we are

    Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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