Quality Assurance Manager
Mandurah Consultancy
Central & Western District, Hong Kong

Description :

Our client is a FT500 IT&T firm with branches across the globe and now looking for potential incumbents to join their team.

  • Establish, review and implement functional procedure as well as design the performance goals for each functional services
  • Develop implementation plans and act as a lead to drive for changes and deliveries
  • Evaluate and analyze the service quality against customers’ satisfaction level and feedback; hence to develop relevant action, policies and plans to close the gap
  • Work with Marketing Team to develop CRM and engagement related activities
  • Handle adhoc projects as required
  • Requirement : :

  • Bachelor degree or above in Computer Science, Engineering, Telecommunication or relevant discipline
  • 5+ years of solid experience gained from Telecommunication industry
  • Strong organization skill with experience in workflow / operation management
  • Good command of both spoken and written English and Chinese (including Mandarin)
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