Workforce Planning Analyst.- Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Resource Enablement Analyst .

Principal responsibilities

Leading the activity required to manage third party relationships by working closely with procurement and legal partners including vendor risk management and contract renewals

Operational management of the Digital headcount, including recruitment tracking and cost effective travel

Leading digital delivery reporting for senior stakeholders

Undertaking Digital Planning activity like Data management, Risks, Issues and Dependencies, Meeting packs, agile standards adoption, Resource tracking across multiple disciplines.

Provision of a best in class service for all Digital customers by supporting customer engagement and governance processes, maintaining service excellence at all times

Collecting and distributing project and team performance metrics to improve quality of output, establish Digital SLAs and KPIs, and achievement against these.

Supporting portfolio management activity for all Digital resources through constant review and sizing of Digital and multi-

channel initiatives to inform resource profiles and plan forecasts, working with relevant delivery partners

Responsible for scenario planning and providing project information on which prioritisation decisions can be made

Supporting implementation and ongoing maintenance of resource and planning tools to underpin an effective operation and accurate recharging.


Strong numeracy skills and expertise with a working knowledge of analysis tools like Excel

People experience in customer focused organizations, in disciplines such as Digital or change management, with leadership skills motivating and inspiring others to excel

Strong analytical ability and experience, excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete

Excellent understanding of project methodology, frameworks and best practice

Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations

Experience of operational planning and management, understanding resource requirements in order to fulfil project delivery

Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business

Strong negotiation and relationship skills to satisfy a wide range of internal and external customers with conflicting priorities

Pragmatic decision making skills, with the ability to make clear judgments and understand the implications

Highly developed communication skills, both written and verbal, to explain complex or technical issues

Innovative the ability to approach things differently or do different things to deliver goals

Respectful of different cultures, working with colleagues from across all 5 regions, North America, Middle East, Asia Pacific and Europe.

High levels of resilience and self-motivation.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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