Head of Credit Control Services Operations Support - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Head of Credit Control Services Operations Support .

Principal responsibilities

Lead and direct Operations Support team to perform Quality Assurance Monitoring and Operational Risk Management for Collection, Secured Lending and Unsecured Lending to ensure all the functions are performed in adherence to the regulatory requirements.

Responsible for Credit Bureau Management to manage the relationship between the bank and credit bureau agency and support regional initiatives.

Conduct Operational audits regularly and ensure all the audit comments are completed properly within the committed timelines.

Responsible for submitting accurate annual budget plan and performing expense tracking and management of variance report.

Develop Business Continuity plan for all functions in accordance with the bank requirements and perform business continuity testing and drill to ensure the effectiveness

Drive transformational programs to achieve changes to processes and technology.

Oversee change structure, governance, prioritization and planning, delivery and benefits tracking processes.

Ensure all control deficiencies that is MSII and Audit findings, are adequately closed within agreed timeframes.


University graduate, related field or equivalent experience.

Extensive years of executive experience as well as extensive knowledge of retail banking facility products and related risk or operations.

Solid experience in managing operating functions and process reengineering is necessary.

Goal oriented with strong commercial acumen and ability to maximize cost effectiveness and profitability for the business.

Knowledge of retail credit services and or the Business Risk Control Management role.

Analytical and review skills with the ability to draw the correct conclusions from reviews.

Strong interpersonal, communication and influencing skills, and ability to work professionally with all levels of staff and management.

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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