Special Assets Associate
China Construction Bank
Hong Kong
5天前

Main Responsibilities :

  • Provide support to team head on collection and administrative issues relating to problem card / loan accounts
  • Contact overdue / over limit customers in early stage by telephone to remind payment
  • Handle referral cases from Customer Services
  • Recommend default accounts for early termination
  • Recommend loan restructuring for customers with financial difficulties
  • Follow customer request such as waiver of charges or auto-pay set up
  • Be a mentor for Credit Control Representative
  • DisplayQualifications("- Higher Diploma / DSE / HKCEE graduate or above

  • Minimum 5 years of banking experience in collection field
  • Customer oriented, good negotiation, communication and interpersonal skills
  • Proficiency in MS applications especially in Excel and Chinese word-processing
  • Strong command of spoken and written English and Chinese (including Putonghua)
  • Requirements : - Higher Diploma / DSE / HKCEE graduate or above

  • Minimum 5 years of banking experience in collection field
  • Customer oriented, good negotiation, communication and interpersonal skills
  • Proficiency in MS applications especially in Excel and Chinese word-processing
  • Strong command of spoken and written English and Chinese (including Putonghua)
  • Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

    All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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