Senior Infrastructure Lead - Network
Tata Consultancy Services
Hong Kong, Hong Kong

Job Description Key Responsibilities

  • Accountable for allocation of resources and responsibilities to deliver required results around cost, quality and time
  • Develop performance and competency of team through expert coaching and mentoring of technical team members
  • Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
  • Develop and implement continuous improvement initiatives within own area
  • Accountable for ensuring Infrastructure team fully understand, follow and champion technology standards and patterns as defined within Information Technology
  • Define and champion use of such standards, procedures and best practices within team
  • Monitor and ensure compliance to corporate control standards for quality and security
  • Provide technical leadership and escalation support for resolution of incidents and problems within production, staging and test environments
  • Obtain requirements signoff from both business and Information Technology (IT) Stakeholders
  • Responsible for working closely with various stakeholders to ensure the IT infrastructure asset is delivered aligning with the strategic IT and business roadmap
  • Provides technical leadership and escalation support for resolution of incidents and problems within staging and test environments
  • Provides expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
  • Proactively draw out all types of requirements of the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.
  • g. interviewing, modelling, and surveying)

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
  • Obtain requirements signoff from both business and Information Management (IM) Stakeholders
  • Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding trade-offs that impact the requirements
  • Provides technical advice to Information Technology (IMT) colleagues on the use of the IT
  • Infrastructure and integration of various business applications onto the enterprise infrastructure
  • Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
  • Collaborate with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industrial trends and technologies to allow these to be leveraged to the business benefit of the company
  • Requirements

  • Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience and 3 years of team management responsibility
  • Ability to allocate and supervise delivery of work within a team of technical resources
  • Must have experience of leading team, and be able to demonstrate effective coaching and mentoring style
  • Must have proven technical management and specialist experience of working in a complex IT infrastructure environment
  • Must have experience of developing solutions and making decisions for team with only minimal management guidance and supervision
  • Must have experience of buildi ng and maintaining relationships at a senior level and have an ability to influence at all levels
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity;
  • strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas

  • Focus on end user's or customer's needs; ability to set expectations and understand end user behavior
  • Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results
  • Available to provide 24 / 7 support as required
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