Senior Systems Engineer.
PCCW
Hong Kong HK, HK
5天前

Senior Systems Engineer

Job Description

  • Supervises day-to-day helpdesk operations
  • Ensures cross communications between IT teams and users
  • Creates and reviews escalation procedures
  • Ensures service levels are maintained
  • Identifies, researches, and resolves complex technical problems
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Maintain up-to-date helpdesk knowledge base
  • Responsible for helpdesk reports
  • Requirements

  • High Diploma is required, Bachelor Degree is an advantage
  • Knowledge of call center telephony and technology
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • At least 2 years of post-qualification IT experience is preferred
  • 1 years of helpdesk supervision
  • Good command in Cantonese and English, Putonghua is an advantage
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