Program Manager, Contingent Workforce Program
Hong Kong, HK

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Program Manager, Contingent Workforce Program with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.

Manulife Asia Procurement is looking for a driven and motivated Program Manager, who will be responsible for the successful operation of the Services Procurement solution & take ownership of the Contingent Workforce Program in Asia.

The Program Manager will report to the Head of Workforce Expenses, Asia Procurement and will be responsible for day to day operations and performance management of the Managed Services Provider as well as the VMS technology.

In addition, the role holder will be accountable for the successful operation of the Program Office including managing the following functional areas : Reporting, Surveys, Metrics, Requisition Management, Auditing, Invoicing, Time & Expense Management, Process Documentation, Compliance, Continuous Improvement, Personnel management - allocation and capacity, education and training.

The Program Manager will also be responsible for supporting and contributing to executing the strategic procurement objectives including expansion of the program across multiple spend categories in the region.

In this role, you will work collaboratively with your global partners and stakeholders, supporting both regional and global initiatives.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Undergraduate degree (business major preferred)
  • 5+ years of progressive business experience in global supply chain management and / or vendor management and / or contract management in Financial Services or Staffing industries
  • Experience with managing a third-party workforce program including familiarity with tools and best practices
  • Program Management experience in a related industry (Staffing and / or Financial Services)
  • Working knowledge of SAP Fieldglass or other Vendor Management Systems
  • Solid analytical and communication skills (both written and verbal)
  • Process design and process improvement experience
  • Technical and professional knowledge demonstrated understanding and application of procurement and contracting principles and best practices.
  • Problem analyzer and decision maker effectively searches and uses industry and market insights; able to assimilate, synthesize, and present complex information in a value-added form;
  • attention to detail; evaluates feasibility and practicality of ideas and options; takes ownership and makes informed and timely decisions.

  • Proven innovator expert in identifying and implementing change management and business process transformation; consistently challenges the status quo;
  • takes balanced risks to promote growth of ideas; comfortable in high pressure environments.

  • Strategic thinker thinks conceptually beyond day-to-day business realities; creates a clear vision and goals and adopts a long-term perspective;
  • anticipates emerging issues.

  • Global thinker dedicated to improving the Company’s competitive position on an enterprise and global level; understands and is respectful of what works in different parts of the world and what doesn’t.
  • Team builder builds strategic partnerships with internal clients and vendors; builds buy-in and engagement with key stakeholders.
  • Skilled communicator communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives;
  • able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.

  • Collaborator shares resources and leverages knowledge across the organization; builds and nurtures an extensive network
  • On the job you will :

  • Lead the efforts in building and managing the Program Office to manage Manulife’s Professional Services SOW and Contingent Workforce spend across the Asian markets.
  • Support the transition from program implementation phase to the BAU mode and drive efforts to enhance operational efficiency, compliance and value generation
  • Champion change management activities and partner with business leaders in driving adoption and ensuring program success
  • Be the go-to person supporting the day to day operational activities as well as developing initiatives to continuously improve the program
  • Lead and groom the program team to become SMEs on end to end operational aspects of Statements of Work & Contingent Workforce Management
  • Manage the program resources assigned to perform tasks according to plan and set expectations concerning program performance
  • Partner with internal SMEs, MSP and VMS teams in rolling out of technology enhancements and adjustments for the program as well as in ensuring effective program monitoring, reporting and compliance management
  • Ensure adherence to Manulife’s Vendor Governance and Vendor Risk Management best practices
  • Research regulatory standards for contingent workforce and track updates to Contingent Workforce Policy
  • Work closely with reporting team to analyze business information to identify issues or trends
  • Drive strategies that provide elimination of leakage and new savings opportunities across the two spend categories
  • Our commitment to you :

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day
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