Senior Systems Administrator
Gemalto NV
Hong Kong

Main missions

Involved in project team to support and maintain the IT infrastructure and software solutions delivered to customer

Specific responsibilities

Project activities (integrated in a project team and in coordination with the Project Manager) :

  • Support and maintain the whole IT infrastructure :
  • Handle the Operation, Support and Maintenance of the IT infrastructure, Application systems and MS SQL databases
  • Support development and integration team for installation, configuration and optimization of the Gemalto solution components
  • Work with the subcontractors and partners to solve any issues in operation
  • Coordinate and conduct regular preventive maintenance thus ensuring the availability of the systems
  • Support the Project Manager for maintenance of the system part of the solutions
  • Support and maintain the whole systems and solutions :
  • Handle and manage the customers support requests and perform all options defined in the contract (i.e. corrective & preventive maintenance, call reviews, etc.)
  • Establish in-depth analysis and incidents investigation related to the implementation of the solutions
  • Define an action plan to solve the incidents with a temporary work around or a complete solution developed within Gemalto or Licensee’s support organization
  • Ensure the relevant information is provided to Support Level 3 for the incidents requiring the interventions on the product level
  • Ensure a regular internal reporting concerning the incidents and account status
  • Update and maintain the project documentations
  • Prepare and train customer for systems and solutions administration and maintenance
  • Education :

  • Computer Science / Engineering diploma
  • Experience Level :

    Minimum 5 years in IT System Engineering and Networking

    Previous experience in Project Environment and System Infrastructure (preferably within large organizations)

    Competences :

    Technical / functional skills :

  • Fluent in English and Cantonese
  • Good communication skills
  • IT System Engineer
  • Support and maintenance experience
  • Good knowledge of Systems Administration
  • Server hardware, Networking products and Operating System administration
  • Windows 2016 Hyper-V Servers, Windows cluster servers
  • Windows Active Directory user management and group policy administration
  • SAN, Backup solutions
  • IT-infra monitoring solutions
  • Conducting Disaster Recovery exercise and DR drill
  • Administration Network switches L2 and Load balancer devices
  • Good knowledge of networking protocol TCP / IP and LAN administration
  • Good knowledge of back-end software such as MS-SQL Server, JBOSS and Tomcat application servers
  • Knowledge of Cryptography (symmetric and asymmetric) and Public Key Infrastructure
  • Behavioral skills :

  • Customer oriented
  • Flexible
  • Able to work under pressure
  • Other

    Placement in customer site

    Step 2
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