Internet Security Specialist
PEOBASE Ltd
Central, Hong Kong
12天前

Responsibilities

  • Regularly communicate with assigned accounts
  • Expectation setting and negotiate priorities appropriately are expected by managing customers
  • Being an escalation contact for customer support issues.
  • Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress
  • Maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
  • Communicate and coordinate well between departments, including sales and marketing, operations, infrastructure, product teams
  • Balance the expectations from different teams and customers.
  • Requirements

  • Degree / Diploma holder in Engineering / Computer Science / Information Technology;
  • At least 3 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
  • Solid experience and knowledge in TCP / IP, IGPs, BGP, GRE and DNS is a must;
  • Experience in BGP peering / transit routing policy management and tuning is a must;
  • CCNP / JNCIP certificate is an advantage;
  • Experience in planning, configuring and troubleshooting SP networks is preferred;
  • Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus;
  • Expertise on technical implementation
  • Strong customer and operation sense.
  • Both technical and customer oriented
  • Possess an excellent teamwork spirit
  • Sound knowledge on modern Internet technologies and businesses;
  • Excellent presentation and communication skills;
  • Good command of both English and Chinese;
  • Strong analytical and problem solving skills;
  • Excellence in project and time management;
  • Occasionally travel to other offices or customer sites.
  • Our Client

    One of the global network service provider that provides network / internet security solution to different global and local enterprises, is now seeking Internet Security Specialist to join their team in Hong Kong.

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