Regularly communicate with assigned accounts
Expectation setting and negotiate priorities appropriately are expected by managing customers
Being an escalation contact for customer support issues.
Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress
Maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
Communicate and coordinate well between departments, including sales and marketing, operations, infrastructure, product teams
Balance the expectations from different teams and customers.
Degree / Diploma holder in Engineering / Computer Science / Information Technology;
At least 3 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
Solid experience and knowledge in TCP / IP, IGPs, BGP, GRE and DNS is a must;
Experience in BGP peering / transit routing policy management and tuning is a must;
CCNP / JNCIP certificate is an advantage;
Experience in planning, configuring and troubleshooting SP networks is preferred;
Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus;
Expertise on technical implementation
Strong customer and operation sense.
Both technical and customer oriented
Possess an excellent teamwork spirit
Sound knowledge on modern Internet technologies and businesses;
Excellent presentation and communication skills;
Good command of both English and Chinese;
Strong analytical and problem solving skills;
Excellence in project and time management;
Occasionally travel to other offices or customer sites.
One of the global network service provider that provides network / internet security solution to different global and local enterprises, is now seeking Internet Security Specialist to join their team in Hong Kong.