Reports to : Maintenance Control Manager
Indirectly reports to : Head of Hong Kong Operations
The position is responsible for overseeing the Cathay Pacific (CX) / Cathay Dragon (KA) / Air Hong Kong (AHK) global operation to ensure safe compliant aircraft are available to meet the CX operational schedule.
The job holder will manage Aircraft on Ground (AOG) support and aircraft recovery globally and drive continuous improvement.
The job holder will be responsible for OTP from a Maintenance Operations perspective, and oversee the transit operation across the network and response to situation to provide technical justification of the aircraft serviceability.
Engineers will be required to work on roster in the Integrated Operations Centre (IOC).
Key responsibilities and tasks
Ensure aircraft transits OTP are being met.
Actively monitor aircraft defect alert and oversee MROs and line stations for proper troubleshooting and rectification to minimise technical delays and Aircrafts on ground (AOGs).
Communicate with both internal departments, Original Equipment Manufacturers (OEMs) and MROs for fixes to issues affecting safety, reliably and delays in operation.
Manage AOG recovery events worldwide, including requirement for Base Maintenance support, through a team of Lead Maintenance Controllers / Maintenance Controllers and outport Engineering Managers, by tracking milestones and to ensure timely AOG recovery.
Explore options to execute the most sensible solutions to recover aircraft by considering operation requirements and costs.
Build and manage effective relationships with major MROs and Airlines to enable resource access in the network.
Drive MROs to devote adequate manpower and other resources to ensure efficient AOG recovery by reducing idle time to a minimum.
Drive OEMs and Engineering operational teams to deliver quality technical support services.
Strengthen CX LM outports AOG recovery capability by improving AOG spare parts support, equipment and tool provisioning, maintenance facility and manpower access.
Review the major AOG events and drive business units to ensure lesson learned is captured and mitigation actions are in place.
Establish and refine HKG and regional AOG support models by application of data analytics.
Liaise with Flight Operations (FOP) / Cargo / HKIA operational stakeholders to resolve issues impacting AOG recovery efficiency and quality.
Qualification / Experience
Minimum 7.5 years experience in aircraft maintenance and / or engineering. Relevant experience in managing maintenance control operation.
Holding HKAR 66 license with appropriate type approval or equivalent.
Proven experience in supervising and managing projects and cross functional teams.
Detailed aircraft knowledge and approval holder on majority of Cathay Pacific (CX) / Cathay Dragon (KA) / Air Hong Kong (LD) types.
Excellent in communication, influencing and negotiation skills with service providers and customers.
Excellent analytical mind and problem solving skills to drive for excellence and quality performance.
Adaptable and responsive to change. Demonstrate ability to drive change and improvement.
Highly motivated and committed to drive for continuous improvement.
Analysis and Problem Solving
Planning and Organising
Continuous Improvement and Innovation
Coping with Pressure
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