Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Analyst Retail Banking and Wealth Management Service Quality .
Support the Customer Journey Approach, provide mapping, analysis, insights and consultation services to Retail Banking and Wealth Management business areas globally
Responsible for the documentation of the Business Landscape and end-to-end view of service provided by Retail Banking and Wealth Management to its customers
Provide support and input to the Senior Manager and Head of Retail Banking and Wealth Management Service Quality, and the Global and Regional Chief Administration Officers, and driving execution of service oversight and management
Understand the potential impact of all these changes on HSBC and support the Retail Banking and Wealth Management Service Quality Function as it responds accordingly
Maintain strong cost management discipline, looking to rationalise and consolidate Global process expense wherever possible
Interact with internal parties at all levels of management
Educated to Degree level in business management related field, or demonstrated relevant business service management
and customer journey mapping experience
Customer journey mapping or process mapping experience preferred
Strong analytical skills to understand and use metrics to draw conclusions
Knowledge of the external environment, regulatory, political, competitors
Knowledge of HSBC organisational structures and operating models
Proven experience of positive, challenging interactions with Managers across the business and functions
Experience of managing resources using appropriate communication, delegation and planning skills, preferably in a matrix functional environment
Demonstrated communication and interpersonal skills, and proven abilities in working across cultures
Good relationship management, collaboration and influencing skills
You’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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