Analyst Retail Banking and Wealth Management Service Quality - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Analyst Retail Banking and Wealth Management Service Quality .

Principal responsibilities

  • Support the Customer Journey Approach, provide mapping, analysis, insights and consultation services to Retail Banking and Wealth Management business areas globally
  • Responsible for the documentation of the Business Landscape and end-to-end view of service provided by Retail Banking and Wealth Management to its customers
  • Provide support and input to the Senior Manager and Head of Retail Banking and Wealth Management Service Quality, and the Global and Regional Chief Administration Officers, and driving execution of service oversight and management
  • Understand the potential impact of all these changes on HSBC and support the Retail Banking and Wealth Management Service Quality Function as it responds accordingly
  • Maintain strong cost management discipline, looking to rationalise and consolidate Global process expense wherever possible
  • Interact with internal parties at all levels of management
  • Requirements

  • Educated to Degree level in business management related field, or demonstrated relevant business service management
  • and customer journey mapping experience

  • Customer journey mapping or process mapping experience preferred
  • Strong analytical skills to understand and use metrics to draw conclusions
  • Knowledge of the external environment, regulatory, political, competitors
  • Knowledge of HSBC organisational structures and operating models
  • Proven experience of positive, challenging interactions with Managers across the business and functions
  • Experience of managing resources using appropriate communication, delegation and planning skills, preferably in a matrix functional environment
  • Demonstrated communication and interpersonal skills, and proven abilities in working across cultures
  • Good relationship management, collaboration and influencing skills
  • You’ll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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