Digital Customer Service Representative / Executive (DrGo), Call Centre Services
PCCW Enterprises Limited
Hong Kong

Job Description :

  • Provide support for healthcare concierge service in call center environment
  • Provide best-in-class quality service by phone and through multiple digital interfaces DrGo App / email / social media / live chat
  • Assist customers in navigating various digital service tools, and provide assistance on online application functionality
  • Perform order entry and use systems for service tracking, information gathering, or problem solving
  • Work location : Shatin (nearby City One Town)
  • 42.5 or 48 hours per week, 5-day work
  • Willing to take up day shift duty (within 0800-2000) or night shift duty (1530-0000), and work on weekend & public holidays
  • Requirements :

  • F.5 / DSE or above with minimum 1 year of customer service experience; experience in healthcare and concierge service is preferred
  • Customer-oriented, with empathy and good caring attitude
  • Good command of both written and spoken Chinese and English; fluent Putonghua would be an added advantage
  • Good computer knowledge, data entry and typing skills in English and Chinese (速成 / 倉頡)
  • Ability to handle multi-tasks on various technology platforms; able to learn and utilize new technology as service evolves
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