Works collaboratively with Sales, ASE and the customers to determine their needs and identify appropriate solutions. Providing pre-sales support in sales cycle and co-ordinate the resources from Global Delivery Team to make sure the project success and attain customer satisfaction. Has good working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews. Strong knowledge of Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. PMP and basic ITIL Certification is desirable as well demonstrated competency in interpersonal skills, business acumen, relationship building, conflict management, time management and team building. Extensive customer face-to-face experience at middle or executive levels, solid industry experience/knowledge, and demonstrated expertise in large (multi-site or international) IT projects.