The incumbent is required to perform 7x24 shift duties to provide data centre level-one support services in HKEX Data Centres. He / she is expected to :
Perform and ensure smooth running of all aspects of datacentre level-one support services such as physical access, customers / vendors escorting, remote hand services, service desk support, cross-connects inspection and on-site support services in data centres.
Carry out data centre monitoring, operational and administrative tasks, and exhibit quality activities and services within data centres in compliance with defined procedures, guidelines and service pledges.
Participate in operational documentation.
Diploma or above in Computer Science or related disciplines
Possess 2 years or above in technical support and operation in data centre field
Familiar with computer hardware, data centre facilities, operational procedures, security practices and hosting / co-location services
Customer focus with hands-on experience of support, analytic and communication skills
Good command of both written and spoken English and Chinese
Undertake to perform 7x24 shift duties
Candidates with less experience or qualifications may be considered for the position of computer operator.
Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.