Job responsibilities :
Manage the business of Samsonite’s Service Center on a day-to-day basis in order to achieve sales target and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment
Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
Supervise the customer service team to handle customer enquiries in a professional manner to achieve service standard
Cooperate with other teams to ensure timely resolution of customer issues
Motivate, coach and develop staff to ensure top performance and achievement of individual, team and department objectives
Perform any other duties assigned by superiors
Requirements : Form 5 or above
Form 5 or above
At least 3 years of relevant experience with 2 years in supervisory level in Retail or FMCG industries will be preferred
Pleasant personality with good communication and interpersonal skills
Mature, independent with leadership skills and detail-minded
Able to work under pressure, proactive and responsible
Familiar with Windows, including Word and Excel
Good command of both spoken and written English, Chinese and Mandarin
Shift duty is required (Monday to Sunday)
Application methods :
Interested parties please email your resume to hradm.hk samsonite.com or please call 2945 6260 for enquiries.
Samsonite is an equal opportunity employer and welcome applications from all qualified candidates. All information provided by candidates will be used solely for recruitment purposes.
Unsuccessful applications will be destroyed in strict confidence upon completion of recruitment process.