Account Strategist Lead, Google Customer Solutions (English, Cantonese)
Hong Kong

As an Account Strategist Lead, you will report into the Agency Lead and take responsibility for the business and client / agency business growth, operations, management, training, coaching and support of the Account Strategist.

You'll strive to enable the Account Strategist to always reach for performance goals in productivity and growth. You will work as a team with a wide variety of agencies and end clients to deliver success with optimal advertising solutions for every partner.

Your knowledge of agency landscape, export business, online media combined with your business skills and analytical abilities shapes how the accounts in the program will grow.

You will help the Account Strategist set the vision and the strategy for their clients and how they can grow and transform their businesses.

As a Lead, you'll lead and coach an Account Strategist team to use consultative business skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses.

You will also work with the Agency Lead to set strategic objectives and run the day-to-day operations for the business.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses.

We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends.

In collaboration, we create and implement business plans broadly for all types of businesses.


  • Support the Hong Kong Managed Agency Team with the overall agency business, pipeline management and operations.
  • Recruit, retain and lead the team of agency account strategists, to ensure improved business growth, high agency satisfaction and enhanced portfolio health.
  • Take accountability for the Account Strategist productivity and growth goals.

  • Deliver business growth, engagement and client satisfaction goals for a portfolio of Google Customer Solutions clients in partnership with the agencies in your assigned market.
  • Engage with client / agency C-levels to drive strategic partnership and plans.
  • Coach a team and help them engage with stakeholders in agencies and clients.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience in sales delivery / client engagement and partner management.
  • Experience in people / team leadership.
  • Ability to speak and write in English and Cantonese fluently.
  • Preferred qualifications :

  • Experience in building relationships with internal and external stakeholders.
  • Experience in digital marketing with platforms, agencies and partners.
  • Ability to influence team members and stakeholder management.
  • Excellent analytical, problem-solving and people management skills.
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