Service Sales Desk
Pure Storage, Inc
Hong Kong
3天前

BE PART OF BUILDING THE FUTURE.

Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.

Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage.

The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.

The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars all of which require unprecedented amounts of data.

This sets the stage for Pure’s technology to grow exponentially in the coming years.

and as we continue to gobble up market share, we’re blazing trails and setting records :

  • For five straight years, Gartner has named Pure a leader in the Magic Quadrant for Solid-State Arrays .
  • Our customer-first culture and unwavering commitment to innovation have earned us a Satmetrix Net Promoter Score in the top 1% of B2B companies globally .
  • Pure puts a premium on the future , investing 26% of revenue into R&D.
  • If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

    For more information on our business, check out the corporate fact sheet here.

    SHOULD YOU ACCEPT THIS CHALLENGE...

    Professional Services Global Customer Delivery Operations department is looking to expand our Services Sales Desk team. As a member of the Services Sales Desk, you support sales teams, customers, and resellers to identify and scope the professional services needed to implement a hardware / software solution or to meet other needs.

    You are responsible for translating those requirements into tasks and the level of effort needed to perform the services.

    You engage specialty services partners also as required to build their services and their quotes into a proposal and list pricing.

    You will work with customers and other teams around the globe. You will need to build the trust of all you support, using a combination of your technical abilities, communications skills, and demonstrated ability to take ownership of the opportunities, seeing them through to completion of the sale.

    The successful candidate will work effectively with the PS Engagement Managers, Regional Sales Directors, District Managers, and Account Executives to successfully develop service opportunities and business solutions.

    There will be ongoing operational and financial analysis and measurement as well as continuous program improvements.

    WHAT YOU WILL BE DOING

    Provide services sales support to the global sales teams (including resellers) and their customers. Areas of responsibility include :

  • Manage and be one of the main points of contact for the Services Sales Desk
  • Respond to scoping requests for new professional services opportunities
  • Work with various requesters / stakeholders such as sales teams, resellers, distributors, customers, and field Engagement Management staff to determine the services requirements for the opportunity
  • By leveraging your own knowledge of solutions and services as well as other resources inside and outside, determine most appropriate services solution, task verbiage and level of effort to deliver the solution
  • Translate into services proposal and services quote (SKUs and list pricing)
  • Create word documents and use pricing tool to create the proposal and preliminary quote
  • Work with sales opportunity owner to provide a formal sales quote that can be used to book the sale in SFDC
  • When needed, provide objection-handling, and reasons the customer (internal or external) would be well-served to purchase the services
  • Provide a handoff of documentation and input to the delivery team once a deal books.
  • RFI / RFP Responses
  • Customer Scope of Work Creation / Review
  • Rate Card Creation / Review
  • Determine scope for services and level of effort
  • Track each services sales opportunity, utilizing KeyedIn
  • Coordinate relevant meetings
  • Help develop program assets, collateral, and education
  • Provide and or coordinate training, continuous learning, and development of the Services Sales Desk
  • WHAT YOU’LL NEED TO BRING TO THIS ROLE

  • Self-starter, critical thinking, problem solver
  • 8+ years of project / program management, or SoW / technical writing experience
  • Excellent time management, analytical, strong verbal and written communication skills
  • Proven experience in developing and automating processes
  • Proven experience in managing large scale programs
  • Sales experience a plus
  • Strong interpersonal and presentation skills for interacting with team members and clients
  • A passion for customer satisfaction and outstanding customer experience
  • A strong work ethic, professional representation of Pure Storage
  • Must be willing and able to work in an open office, team environment
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