CDD Manager, Portfolio Management Team
DBS Bank (Hong Kong) Limited
Hong Kong, Hong Kong

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange.

Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities :

  • Conduct CDD of customer for periodic and trigger events review within assigned timeframe
  • Identify and verify KYC documents and customer static data
  • Handle RFIs, EWSS screening and other transaction surveillance as needed
  • Engage customers in a professional manner in the process of conducting CDD, KYI and RFI
  • Ensure completeness of above reviews; ensure proper handling, action, follow-up and filing of cases are done to required standards
  • Report irregular customer / account activities and communicate to related risk party as needed
  • Ensure performance of above tasks is to the standards and in full compliance with both external regulatory & internal policies, standards, guidelines & procedures
  • Leadership responsibilities :

  • Keep abreast of trends and developments in managing AML / CTF landscape to ensure that associated risk is effectively managed in accordance global and local regulatory requirements
  • Where required, work with risk community to recommend new or amended policies, standards, guidelines & procedures as needed
  • Communicate and implement new or amended policies, standards, guidelines & procedures as and when required. Ensure that all stakeholders (especially team members) have sufficient understanding and tools to execute new or amended policies, standards, guidelines & procedures
  • Manage team to achieve business KPIs by balancing resourcing and vol, efficiency and effectiveness / quality
  • Handle difficult cases, escalate and raise systematic issues to management to ensure that it is addressed and ensure that team members are sufficiently supported with guidance
  • Be responsible for hiring, onboarding, orientating, training and developing team members
  • Establishing job expectations, provide feedback, coach and manage performance
  • Motivate team, keep morale high and help team to resolve big roadblocks
  • Handle difficult cases, escalate and raise systematic issues to management to ensure that it is addressed
  • Present, share and explain management direction, strategy as needed
  • Requirements :

  • University graduate in any discipline with m inimum 8-10 years' working experience in commercial banking industry, of which 4-5 years is in managing CDD, KYC and transaction surveillance
  • Good analytical thinking and problem-solving skills
  • Proficiency in the use of MS Office including 360, Excel, Powerpoint, Sharedpoint
  • Good multi-tasking skills and ability to work independently and under pressure
  • Proficiency in both English and Cantonese. Mandarin is a plus
  • Good interpersonal skills, able to communicate with internal and external stakeholders effectively
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