Carry out effective and quality customer service provision on all , including Layer2 VPN, Layer3 MPLS, Global Internet Access, Managed Router / Firewall Services, SDWAN
Manage, coordinate with Project Manager for implementing customized IP Solution Project in configuration and other technical aspect to our customers
As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.
Resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site
Provide 2nd level support to the NOCs for such services and be an escalation point for such issues. Work with the core engineering team to resolve higher level problems and implement solutions per request
Participate in provisioning and support of additional products as needed, including HDVC, HPBX, etc
To be participated in the team's on-call routine to ensure the round-the-clock support of the above services
Work with the core engineering team to resolve higher level problems and implement solutions per request;
Ad hoc activities as assigned by Management from time to time;
University Degree in Electronic / Information System / Computer Engineering with 1-2 years experiences in datacom field
In depth knowledge in Router, Switch, Firewall, TCP / IP, and MPLS networks techniques and operational procedures
IP related certificate, such as CCNP and / or CCSE
Operational knowledge and business understanding in International services is preferable
Customer-oriented, self-motivated and tactful in dealing with other people across different functions
Well versed in spoken English, Cantonese and Putonghua
Good communication, presentation and interpersonal skills
Fresh graduate with good attitude is also welcome
Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume, available date, present and expected salary to "" or click "Apply Now".
Resumes without current and expected salary will NOT be considered.
Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.
For more information on other job opportunities of PCCW Global, please visit our website.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.
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