Senior Express Claims Examiner
Hong Kong

Who we are

Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines.

Discover who you can become at AIG.

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider.

We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department.

Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG.

Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other.

Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

  • Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
  • May require additional contact with other parties (i.e. insured, claimants, third parties such as medical providers etc.

    as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim

  • Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
  • Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information
  • Determining and timely sets appropriate reserves within authority level
  • Identifying subrogation opportunities and fraud potential and make appropriate referrals
  • What we are looking for

    At least 2 years of experience in adjusting Personal Accident and Travel claims. Candidates with less experience or fresh graduates with prior knowledge in Insurance will also be considered with junior position.

  • Ability to prioritize and multi-task effectively in a fast paced environment
  • Requires proficiency in Desk Management, phone etiquette’ , time management and dealing with difficult customers
  • Ability to communicate information clearly and concisely both verbally and in writing
  • Computer proficiency
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