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HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will :
Minimize financial losses due to processing errors.
Contribute to effective costs management.
Maintain good relationship with all contacts. Handle clients’ enquiry in a timely and professional manner.
To deliver high quality customer driven service that provides a positive view of HASE HML and improves confidence and loyalty.
Work productively and professionally. Demonstrates ways to improve customer service, increase productivity.
Strive to meet highest business standard, and help peers to do so by effective processing, coaching, checking and enquiry handling.
To actively contribute to the overall team effort and spirit. Measured by participation in various team / dept / center level activities and feedback from peers and line management.
To become multi-skilled and support the concept of cross support.
To actively demonstrate the Bank’s core standards of behavior. Measured by observation and feedback from customers, colleagues and line supervisor / managers.
Meet targets on productivity and accuracy within stipulated time frame. Instructions / requests are correctly interpreted and fully undertaken.
Work is / tasks are processed in accordance with policies and procedures. Common fraud / errors / irregular transactions are identified and escalated.
Undertake quality check job assigned by assistant managers to ensure processing quality meets standard
Conduct operation coaching or training to other staff
Issues / problems are effectively investigated and resolved or appropriately referred with recommendations
Acquire and update knowledge on procedures related to relevant processes
Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
Certifications, Qualifications & Experience (For the Job not the Job holder. Minimum requirements of the Job)
A senior high school certificate holder, diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position
Work experience not essential. Experience not a bar provided aspirations commensurate with the position
Ability to understand written English.
Ability to understand and interpret numeric data
Flexibility to work
Attention to details
Basic computer knowledge
Ability to maintain focus while working with voluminous data
Ability to multi task
Committed to equal employment opportunities
Ability to build rapport with people
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China