Customer Support Associate - Mandarin Speaking
Hong Kong, Hong Kong

Job Description

The objectives of this role are :

Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance

Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

  • Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries;
  • continuous learning is necessary as we expand service offerings and make improvements

    Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

    Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

    Additional responsibilities related to the function may be required


    Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service / support role.

    Fluent in Mandarin, and English is a must; proficiency in additional languages would be a plus.

    Ability to speak with a customer as a first-level support

    Customer and quality-oriented attitude

    Being open-minded and flexible

    Excellent written and verbal communication skills

    Good time management with strong organizational skills

    Interest in Sustainability would be a plus

    Additional Information

  • Beginning : July, 2022
  • Vacation : 17 days paid per year
  • Employer MPF Contribution will be paid by EcoVadis
  • Working Hours : 40 hours per week from Monday to Friday
  • Medical Aid coverage in accordance with company policy
  • Work Mode : Hybrid Work
  • Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

    Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

    We’re interested in hiring capable people, regardless of professional and educational background.

    Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

    We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

    Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect . EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.


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