(Senior) Customer Service Officer
China Construction Bank
Hong Kong
4天前

Main Responsibilities :

Answer customers enquiries via Hotlines such as Banking, Credit Card and Vendor Services

Handle and resolve customers complaints

Handle sales related such as application and document processing

Follow up on customers requests according to the internal standard procedure and guideline to ensure accurate information and quality service have been delivered

Consistently provide feedback to Supervisor on customers opinions and suggest operation improvement initiatives

Assist ad-hoc tasks and non-hotlines duties assigned from Supervisor whenever necessary

DisplayQualifications(" 5 subjects at Grade E / Level 2 or above in HKCEE / HKDSE, including English, Chinese and Mathematics with at least 1 year of Call Centre experience preferred.

Candidate with higher qualification, experience will be considered as a Senior Customer Service Officer

Good command of written and spoken English, Putonghua and Chinese

Able to work under pressure in a client-focused environment

Self-motivated and flexible to meet changing work situations

Customer-oriented, good communication and interpersonal skills

Basic PC Skills Requirements : 5 subjects at Grade E / Level 2 or above in HKCEE / HKDSE, including English, Chinese and Mathematics with at least 1 year of Call Centre experience preferred.

Candidate with higher qualification, experience will be considered as a Senior Customer Service Officer

Good command of written and spoken English, Putonghua and Chinese

Able to work under pressure in a client-focused environment

Self-motivated and flexible to meet changing work situations

Customer-oriented, good communication and interpersonal skills

Basic PC Skills

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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