Customer Services Officer, Asia Pacific
Manpower
Hong Kong
2天前
source : Monster

Job Description : Responsibilities :

Responsibilities :

  • Main contact window for distributors in Asia Pacific and works closely with internal teams to building and keep professional relationship with customers
  • Arrange local deliveries & overseas shipments with couriers and forwarders to make sure goods can reach customers on time.
  • Follow up payment schedule with customers so that credit terms is maintained at a healthy level and cash flow for the company is guaranteed.
  • Coordinate with warehouse for stock replenishment to secure sufficient supply to customer orders. Perform stock review regularly to spot out over-stock items and generate central returns to achieve cost-effective inventory control.
  • Prepare analytical reports for management review to decide strategies and plans for different markets. E.g. Analyze distributor stock reports of various regions to highlight fast- & slow- moving items, get to know market trends & come up corresponding marketing activities to move products.
  • Process orders accurately while ensure compliance by following strictly company guidelines & SOPs.
  • Work with Warehouse for goods-picking and delivery preparation.
  • Arrange local deliveries & overseas shipments with couriers and forwarders to make sure goods can reach customers on time.
  • Place purchase orders to vendors and proceed goods receipt to fulfill incoming order.
  • Handle Letter of Credit and present required documents to bank.
  • Run regular reports and do analysis to keep track of order & shipment status as well as service standard to customer.
  • Requirements :

  • Bachelor degree in Supply Chain management or Business related subjects
  • Over 3 years relevant experience with global customer services background
  • Experience in SAP / E-Commerce will be advantages
  • Strong follow up, job ownership and accountability
  • Excellent spoken and written skills in English and Chinese
  • Strong problem solving and computer skills and capable to handle multi-tasks
  • Flexible, detail-oriented, accurate who has good team player
  • Immediate available is preferable
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