Corporate Travel Counselor
GBT Hong Kong is expanding! We are looking for driven and customer focused people to join our Traveler Care team. We provide intensive training and mentorship program to develop your travel knowledge and customer service skills.
If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for You!
Reports to : Travel Team Leader
Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
Understand customers’ needs to propose best alternatives in terms of pricing / routing
Provide Business Travel Services i.e. planning of itineraries, making reservations, ticketing for international markets
Gain knowledge of and adhere to clients’ procedures, programs and policy guidelines
Update and maintain accurate and Personal Client Profile
Check document validity, provide accurate visa requirements and application details at the time of reservation
Confirm travel itinerary request by email / fax etc. within the stipulated Service Level Agreement
Inform customer by the preferred communication channel for any changes of travel schedule
Build and maintain good working relationships with customers
At least 5 years of relevant experience in travel agencies
Experience in handling financial services clients is an absolute advantage, preferably investment banks clients
Hands on knowledge of GDS system in Galileo, Amadeus, Sabre or Abacus is mandatory
Understanding in international travel requirements and destination knowledge
Strong verbal and written communication in English, interpersonal and organizational skills
Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients from different counties
Good problem solving skills and attention to detail
Provide excellent customer service and ability to market products and services to corporate clients
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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