The incumbent will act as a Client Management Assistant Manager to develop both tactical and strategic relationships with the client / broker contacts within an assigned portfolio of corporate accounts.
Establish strategic consultative relationships to gain clarity and insight into the Voice of the Customer, understand Client strategic business goals and expansion initiatives, and how Corporate Global Health Business (CGHB) can help clients achieve these goals.
Exhibit a strategic approach to evolving and continually developing our Value Proposition to expand Cigna’s market share and support the Company’s growth strategies.
Develop strategic relationships with the client / broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business
Lead client engagements by ensuring best-in-class service delivery and customer satisfaction
Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews
Negotiate and finalise the renewal of each assigned client contract
Support client / broker’s day-to-day activities such as escalated claims and billing enquiries
Identify and facilitate growth opportunities within relationships and beyond
Champion the needs of assigned clients within the division, whilst balancing the needs of the business, by presenting ideas and solutions based on customers’ strategic goals to senior leaders, sales leaders and peers to continually develop Cigna’s value proposition and strategic business goals
Support Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
Work closely with internal teams to support the continuous enhancement of process efficiency, service excellence, and go-to market strategy and execution
Support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement
Bachelor degree holder with 3 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
Excellent analytical mindset. Candidates with finance or analytical experience is a plus
Sound interpersonal skill to work with multiple stakeholders and distribution channels
Well communicate complex concepts in a clear and concise fashion
Good command of English and Chinese
Strong can-do attitude and as a good team player