Case Lead, Client Outreach
Hong Kong, Hong Kong
source : EFinancialCareers Ltd


The Case Lead team sits in CLIC department (Client Lifecycle Integration & Care) and is the interface between clients and internal key stakeholders.

As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients.

The team is also the main point of contact for all onboarding related matters for our different business lines in the region.

Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process.

The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.

Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way.

The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from KYC perspectives.

Primary objectives :

  • You must have at least 5 years' relevant experience to be considered at Associate level
  • Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
  • Help the client / sales to understand SG's KYC requirements and provide additional rationale as to why certain documents are being requested
  • Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
  • Take responsibility for the proper management of KYC files and client records in the information systems
  • Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure.
  • Manage communication & updates between all key stakeholders

  • Ensure weekly productivity targets are met while quality remains at the highest standards
  • Ownership of the case from the point of documents collection to validation. Central point of contact for external Clients and internal stakeholders
  • The case lead is responsible for assessing the client risk and providing final validation on the KYC analysis
  • Advisory role for all business lines and clients
  • Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans
  • Major Accountabilities / Principal responsibilities :

  • Manage the whole onboarding process, to collect documentation from Clients directly, to liaise with various stakeholders including business lines, Compliance, legal and other supporting teams providing necessary guidance and assistance
  • Manage business priorities while at the same time providing transparency and visibility
  • Produce dashboards on a regular basis to inform all stakeholders on the status of their onboarding
  • Produce reports for follow up, pipeline management and KPI monitoring
  • Assist in managing a dedicated mailbox for the onboarding process
  • Comply with all risk and regulatory obligations where relevant, and to identifying and analyzing all the risks related to the client profile
  • Participates in key projects linked to onboarding
  • Profile

    Key Skill Areas & Knowledge required :

  • Prior experience in onboarding in Corporate and Investment Bank environment. Especially in services and products of loan syndication, financial transaction, M&A advisory & DCM.
  • sFamiliar with local AML / KYC regulatory and compliance issues

  • Client facing skills - be able to articulate clearly to the client the requirements for the onboarding process and provide accurate and efficient information in a professional manner, especially confident in handling difficult conversations
  • Understanding of key issues in relation to AML, PEP, as well as Sanctions and Embargoes risks
  • Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
  • The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment. Demonstrated ability to prioritize and work within tight and changeable timeframes.
  • Able to work under pressure

  • Transversal knowledge of the services and products of the corporate and investment banking sector.
  • Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus
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