Customer Contact Specialist
Cathay pacific
Hong Kong

Job Level : Key Responsibilities :

  • Advising on the travel itineraries be part to create a seamless travel experience Impress customers from around the global
  • Provide assistance to customers for flights and general enquires on Cathay Pacific and Cathay Dragon’s products
  • Respond to customer inquiries, feedback and compliments
  • Provide after sales service and care to our customers
  • Requirements :

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE / HKDSE subjects including English Language; or equivalent
  • Proficiency in English (spoken and written). Cantonese and Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)
  • Successful applicants will enjoy the following :

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • A safe and collaborative working environment in our Global Contact Centre
  • Comprehensive Insurance Scheme and Medical Coverage
  • Staff and family concessional travel benefits
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