Business Analyst
Cognizant
Hong Kong, Hong Kong
3天前

Key Responsibilities

  • Releases and go live support
  • Log all IT issues into JIRA and prioritization of the IT issues to be solved for the next releases
  • UAT : Organize, coordinate and participate to the UAT : 5 releases scheduled in 2022
  • Support sites and teams for post-production incident - Understand issues, raise JIRA request, liaise with Central Fenergo IT team to prioritize their resolution.
  • The actual support is managed by Application Production Support team in Mumbai but the coordination of is expected to be heavier in 2022

  • Post-production support
  • Governance & change management
  • Maintain the Governance for APAC (prepare slides, chair meetings, maintain APAC champions community etc.)
  • Liaise with Central and APAC stakeholders on various queries (understand KPI, issues etc.)
  • Project manage the deployment of Fenergo for JP, KR & TW securities (training of Front Office) and Indonesia (training of Front Office, CLM and Compliance)
  • Weekly follow-up of the production KPIs
  • Business analysis to resolve issues :
  • Assist in analyzing issues that preventing a full usage / ramp up of the tool
  • Proposition of option to remediate them
  • Follow up resolution
  • Technical and Behavioral Competencies / Specific Qualifications (if required)

    Technical and Behavioral Competencies

  • IT : Fenergo, Jira, CRDS, MAOS
  • CIB Organization knowledge : Client Management, KYC, Funds management, Multisite KYC
  • Methodology : UAT, BA, Change management
  • Qualifications and Experience

  • University qualification with IT Major
  • French language is a plus
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