Senior Analytics and Modelling Manager - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Value Management

We are currently seeking high caliber professionals to join our department as Senior Analytics and Modelling Manager.

Principal Responsibilities

  • Lead a team of professionals to drive the development and commercialization of data-driven analytics solutioning for profitability growth, deepening and retaining customer relationship across propositions, products and channels
  • Be sensitive to the change of business environment and agile in performing customer analyses dovetailing the suite of strategic intent indicators
  • Lead and drive discussion across top team based on customer insights extracted from strategy analyses
  • Orchestrate cross-business and channel meetings to ensure effective application and deployment of analytics insights with a clear set of performance measurements defined
  • Manage the end-to-end customer targeting and campaign production process, campaign tracking / evaluation and MI / reporting function
  • Collaborate with Group teams and offshore centre for cross-reference sharing and overseas meetings
  • Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
  • Qualifications

  • University degree in Mathematics, Statistics, Computer Science or other related discipline
  • Minimum 12 years' working experience in campaign, analytics, modelling and machine learning
  • With solid experience of customers analytic in banking industry and the application of business insight into cross-selling initiatives in the context of the customer life cycle management across multiple distribution channels with effectiveness measurement and business learning
  • Self-Motivated, positive, passionate and willingness of continue learning
  • With proven experience of people management
  • Proficient in SAS (covering base SAS, SAS STAT, Enterprise Miner) and Microsoft R / Python (SciKit-Learn, Keras, TensorFlow, Theano and etc.)
  • Comfortable with mining massive volume of data for quick insight discovery
  • Excellent project management skill and strong capability to explain complex problems with storytelling techniques
  • Effective communication, interpersonal, organizational, problem solving, and presentation skills
  • Detail-oriented and zero tolerance on quality / accuracy issue
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
  • If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

    The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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