Solution Designer/Engineer Manager
Hong Kong City


Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations.

As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

Our Vision : Easy air travel every step of the way


With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge : Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity : Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer.

Diversity is more than a target to us, it’s a key part out of our collective identity and values.


  • Oversees the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers.
  • This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.

    Your role will involve

  • Oversees the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
  • Oversees the design and development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of third party vendors to meet customer requirements.
  • Promotes SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops.
  • Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
  • Ensures interaction and collaboration with colleagues is carried out to gain and share ideas and opportunities.
  • Supports sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
  • Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  • Participate in the consultative selling process with the commercial and sales team
  • We would like it if you have the below qualifications, knowledge and experiences

  • Extensive experience in Information Technology, Telecommunications or Air Transport Industry in a technical pre-sales, business analyst, architecture or product management role
  • Proven track record in producing communicating and documenting successful technical customer solutions, including experience in presenting to potential clients
  • Pre-Sales Business and or Commercial experience
  • Strong grasp of network design (including concepts such as IP addressing, subnets, NAT, VLANs, VRFs), in both physical and virtual environments
  • Strong understanding of and experience in IT software and systems integration, including knowledge of the Windows operating system, application integration (eg via APIs), and software / hardware integration
  • Knowledge of IATA standards and solutions such as CUTE and CUSS is highly regarded, as is knowledge of the Airports IT vendor competitive landscape
  • Customer facing and interpersonal skills
  • Good planning, time management, prioritization and organisational skills
  • Knowledge of MS Office, including strong Microsoft Excel skills
  • Knowledge of delivering customer solutions in an IT environment
  • Management and Leadership skills
  • Proficiency in written and spoken English and Cantonese is mandatory, Mandarin is also highly desired
  • Flexibility to travel within Hong Kong, Macau and Taiwan, with occasional travel into broader APAC
  • BS level Technical Degree or equivalent experience in Engineering Computer Technologies
  • At least 1 or more technical certification is preferred (e.g. ASEP TE STE ESE CCIE / CCNP / CCDP / CCIE / IPT)

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