Manager, Group Digital Platforms UX/UI (12
FWD Life Insurance Corporation
Hong Kong

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Malaysia, Vietnam, and Japan, offering life and medical insurance, general insurance and employee benefits across a number of its markets.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology.

Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. For more information please visit WWW.

FWD.COM PURPOSE The Group Platforms team is responsible for identifying, designing, defining, and managing digital product platforms and technologies to fulfil business objectives.

The Group Platforms team operates across FWD Group to : Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.

Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.

KEY ACCOUNTAIBILITIES Design & Requirements : Engage and collect customer insights to explore the platform design requirements Provide user experience solutions and wireframes for platforms (across web and native applications) Engage and communicate with internal stakeholders to share and update design progress, be able to explain the rationale behind the design decisions made where requested.

Collect and evaluate user research activities to inform their UX and UI decisions and assets for platform ideation Liaise effectively with product managers and developers to align suitable UX / UI application Ensure platforms are designed to achieve platform and customer success metrics in line with the business objectives.

Development Partner with Product Managers, software developers, CX team and business functional teams to support and guide the requirements refinement Support the design aspects of the platform roadmap and delivery timelines alongside target business goals.

Operations Support the maintenance and growth of platform(s) through structured feedback-loop design thinking cycles, ensuring effective prioritisation of design enhancements aligned with best-in-class practices consistent with company vision and business goals.

Financial Support the attainment of key financial metrics related to the application platform(s), including through design analysis and iterations.

QUALIFICATIONS / EXPERIENCE University degree in Graphic, Interaction, Web, Multimedia Design or related equivalent with 5+ years of UX / UI design experience working on digital platforms or applications Expert knowledge and proven UI design system and methodologies Fundamental understanding of typography, iconography and composition Expert knowledge of Design software (Figma, Sketch, Adobe CC, InVision, or similar) Experience in Financial Services, E-commerce / InsurTech-Fintech / Start-up environment will be advantageous.

Prior experience in managing digital design initiatives involving multi-functional stakeholders KNOWLEDGE & TECHNICAL SKILLS Practised and skilled understanding of the current and emerging design frameworks and systems and how they are applied to digital application design processes and asset(s) creation Ability to conduct and process Design Thinking processes and activities in context of supporting a platform design problem set Skilled in partner engagement for ideation and problem-solving facilitation with stakeholders.

Knowledge to manage all design tasks related to a platform project (research, wireframes, usability, prototyping, testing, mock-ups and preparing and communicating assets) Familiar with Agile work environment as a UX / UI product platform designer High capacity to understand new problem concepts related to financial services, analyse and solve problems within design context


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