Head of Group Human Factors
Hong Kong Special Administrative Region of China

Reports to : General Manager GSORM

Department : Group Safety & Operational Risk Management

The function of Human Factors in our airlines is to both improve the performance of systems of work, and as a result improve human wellbeing.

Human Factors (HF), or Ergonomics, is concerned with how work is done in the real world, and in ensuring that systems of work which require humans to interact with technology, the environment, or other humans, are able to do so successfully, without causing or contributing to accidents or incidents.

The Head of Group Human Factors (MGHF) is responsible for establishing and maintaining a HF program as part of the Group Airlines (CX / KA) Safety Management System (SMS).

The position requires that the incumbent is a technical specialist in HF and System Safety, and has the appropriate qualifications and experience to carry out the required duties.

The role scope covers all aspects of CX / KA aviation operations, and includes the provision of HF expertise to operational issues and changes, as well as accident / incident investigations.

The primary customer of the role is Flight Operations, and in particular the provision of HF expertise into the design and development of the annual Crew Resource Management (CRM) program.

Key Responsibilities

  • Minimize risk exposure for CX and KA.
  • Establish and maintain a comprehensive HF program that will enhance the system safety performance of CX / KA, and thus improve both safety outcomes for operations and the wellbeing of employees.
  • Conduct studies into organisational and operational issues where workplace ergonomics and human error and concerned.
  • Apply modern systems thinking ( Safety-II’) and system safety principles to all HF activities.
  • Drive the organisation to adopt human-centred design principles in the development and implementation of new policies, procedures, technologies and systems of work.
  • Develop programs and initiatives to understand the difference between work-as-imagined and work-as-done, and make recommendations to improve safety through better work design.
  • Provide HF analysis, expertise and support to safety risk assessments and / or changes to policies, procedures and work.
  • Provide HF analysis, expertise and support to safety investigations in which HF has been identified as an area of interest.
  • Provide HF analysis, expertise and support to the ongoing administration of FOP programs required by quality systems and regulatory authorities (e.
  • g. LOSA, CRM) to ensure the integrity of CX / KA Air Operator's Certificates.

  • Deliver HF training to GSORM Safety and operational management teams to enhance HF knowledge, skills and awareness for use in their day-
  • to-day work (e.g. procedural design).

  • Manage the tracking of regulatory changes and their impact on HF program implementation.
  • Maintain the development and efficient delivery of HF initial and recurrent training programmes in compliance with regulatory requirements for all frontline operational staff.
  • Establish documented HF policies and procedures in accordance with quality system requirements for the purpose of supporting efficient, effective and systematic program implementation.
  • Ensure all HF-related programmes implemented are aligned with industry good practice, keeping abreast of the latest research and development.
  • Ensure definition and content of all HF programs shall be developed in close liaison with operational management personnel.
  • Carry out HF-related projects and studies as assigned by GMGSORM.
  • Skills

  • Broad operational knowledge and experience in the functions of the organisation (e.g. training design / management, flight operations, cabin operations, air traffic management, aerodrome operations, and maintenance organisation management.)
  • Sound knowledge of modern safety management principles and practices, including Systems Thinking and Safety-II.
  • Sound knowledge of aviation principles, aerodynamics and modern flight decks.
  • Display a high standard of written and verbal communication skills.
  • Ability to implement projects and programmes with minimal supervision, and to work independently and under pressure.
  • Computer literacy.
  • Excellent analytical skills.
  • Excellent presentation, facilitation and training delivery skills.
  • Ability to relate to all levels, both inside and outside the organisation.
  • A self-motivated team player and confident leader with excellent people management skills.
  • Ability to represent the company in a positive manner at conferences, seminars and meetings where the focus is human factors.
  • Worthy of respect from peers and management.
  • Excellent interpersonal and communication skills with the ability to interact with people at all levels.
  • Strong managerial, coaching and mentoring skills as well the ability to work dynamically against tight deadlines.
  • Knowledge

  • Bachelor’s degree in relevant aviation, engineering, psychology or technical discipline required.
  • Masters or PhD in Human Factors or related discipline, such as Psychology or System Safety, highly desirable.
  • SMS qualification is highly desirable.
  • Strong knowledge of modern safety management principles and practices, such as Systems Thinking and Safety-II.
  • Experience

  • Minimum 10-15 years relevant work experience in an airline or related industry.
  • Minimum 7 years in management role.
  • A minimum of 5 years employment in an aviation human factors or related role.
  • Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.

    Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

    Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

    A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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