Checker Account Servicing and Management HSBC China
HSBC Group
Hong Kong, China


HSBC Operations, Services and Technology (HOST) HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking an experienced professional to join our team. In this role, you will :

To perform accurate and efficient counter service duties and to offer a high standard of courteous service to customers.

To satisfy customer need, he / she is required to be familiar with local rules and regulation to answer customer enquiry and provide good advice.

To establish and keep good relationship with valuable customers by providing one-stop counter services. Act as an expertise and provide high level service to meet internal and external customer satisfaction.

To be responsible for the internal and external return and reporting tasks by regulator or CNQ parties. Keep high reporting quality and feedback returns in time.

To handle back office operations (e.g. account service, payment service) and back up counter roles when necessary.

To handle office administration work including telephone operator, filing, correspondence, and paper work.

To well balance service / sales process and risk control.

To SWAT support other BOS / Counter team if necessary.


To be successful in the role, you should meet the following requirements :

  • Bachelor degree or above(recognized by the state) and at least 2 years counter working experience;
  • Good understanding of local rules and regulations and internal guidelines;
  • Sufficient knowledge in counter service areas with supervisory skills;
  • Excellent communication and coordination skills;
  • Strong sense of responsibility;
  • Good written and spoken English and Mandarin;
  • Multi-tasked and be able to work under pressure;
  • Excellent customer service mindset;
  • You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count.

    We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    HSBCAXS / SX / * Issued by HSBC Bank (China) Company Limited

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