What We Do
At Goldman Sachs, our Engineers don’t just make things we make things possible. Change the world by connecting people and capital with ideas.
Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.
Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.
Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more.
We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Design, engineer, deploy & lifecycle manage the firm’s voice, multimedia systems, messaging platforms, desktop and productivity apps including;
MS Exchange, perimeter gateways, MS Office, Outlook, Visio, Google docs, Trader voice platforms, call manager and Telepresence.
The group ensures the resiliency, optimization, security and protection of our systems and the delivery and management of the firm’s robust product groups.
Support a variety of network, system, and software components in a trading and banking environment. Configuration, troubleshooting and ongoing support will be required with networking equipment, MS Windows servers, Citrix Servers, various workstation hardware, Nortel PBX, IPC MX Voice Trading System, Cisco VoIP gear, Leviton Cable plant, market data products and third-
party trading platforms.
RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL
Ensure all production trading systems are fully operational during required market hours.
Provide first and second level support to all internal trading personnel and external clients
Identify and resolve points of failure in production trading systems, escalating to other Goldman Sachs technical staff, or third party software vendors as necessary.
Work with coworkers and Trading Support Desk to ensure effective prioritization and completion of problems and projects.
Coordinate with software vendors and outside service providers to resolve problems and complete new projects in a timely and effective manner.
Analyze results of monitors and recommend potential improvements to enhance systems availability and reliability.
Compile daily problem logs using Remedy -noting system malfunctions, ongoing problems, and current status of all issues.
Coordinate with peers, other internal departments, and client contacts to make sure all parties are up to date on open issues.
Continually create, update, and publish documentation relating to existing and new procedures.
Proficient in LAN administration, knowledge of layer 2 switching, VLAN configuration. Familiarity with CISCO environment.
AV support for the office
IPT office support
Assist with issues in the Southborough Office
Support all office hardware and related peripherals
SKILLS AND EXPERIENCE WE ARE LOOKING FOR
A college degree in a technical field is desirable.
Previous experience in supporting production trading systems is also desirable.
Any Citrix and Cisco experience is a plus.
Solid fundamental networking skills including general TCP / IP, routing, port management.
Install, configure, and support Microsoft Windows servers and workstations. 3 or more years experience preferred.
Experience supporting client / server based software applications. 3+years
Solid written and verbal communications skills. Offices require high touch and high demand responsibilities.
Experience supporting client / server based software applications. 3+ years preferred.
Experience supporting Citrix Servers and clients. 3+ years experience preferred.
Experience support voice products. Understanding and support experience of PBXs, Octel VoiceMail Servers, Voice Trading Systems, and Cisco VoIP products desirable.
Understanding and support experience with Video IP helpful