Job Category : Customer Experience
Time Type : Full Time
Job Type : Regular
Job Posting End Date : 2021-12-25
LSSI / OSC admin, Quality Assurance, CC Planning & Engineering, Workforce Management, Forecasting & Planning (Translating the Business Plan), KPI & Target Setting, Traffic Management, Scheduling (Shift Management), Performance Reporting, Tool Configuration & Selection
Education : Bachelor’s degree in Business Administration, MIS, Engineering, Computer Science, Operations Research or related discipline.
Experience : Five (5) years of workforce management and MIS experience in contact centre operations.
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions.
Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work.
Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve.
We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change.
FedEx is an equal opportunity / affirmative action employer (minorities / females / disability / veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?