(Senior) Service Engineer
ITEC Equipment
Hong Kong

What you will do

  • Responsible for the installation, setup and buyoff of new machines / modules at customer site
  • Provide basic / advance / maintenance level trainings to customers
  • Support customers on equipment optimization, problem-solving and troubleshooting activities
  • Facilitate technical meeting with customers to address change requests and problem reports
  • Work with product team to formulate and execute plans to improve machine performance
  • Support in product development stage by giving constructive advice to the product and development team based on customers’ feedback and field experience
  • Support prototype build, integration and testing of new machines / modules
  • Support suppliers in technical trouble shooting during serial production of machines / modules
  • Support buyoff of incoming spare parts and modules according to specification
  • Conduct part failure analysis and implement corrective actions for customer complaint cases
  • Improve customer service and support processes
  • What you will need

  • Degree holder in Mechanical, Electrical, or Mechatronics Engineering
  • Minimum 5 years experience in semiconductors / electronic manufacturing or related industry
  • Solid experience on high precision assembly equipment
  • Analytical mindset, strong problem-solving and organizing skills
  • Good interpersonal skills and able to deliver results through determination and team-work
  • Goodcommunication skills with fluency in Mandarin and English
  • Mature, customer-service oriented and able to work independently
  • Willing to travel overseas frequently
  • Talent acquisition based on ITEC vacancies is not appreciated. ITEC job adverts are ITEC copyright material and the word ITEC® is a registered trademark.

    ITEC is an Equal Opportunity / Affirmative Action Employer.


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