Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer.
Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
Job Scope Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems , as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking Installs and upgrades.
This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Works under direct supervision.
Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their equipment according to technical and safety guidelines.
Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other Varian functions.
Maintain a high degree of professionalism and safety according to Varian's guidelines and customer regulations in order to perform activities under the safest working conditions.
Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
Complete all required installation documentation that pertains to the job being completed and update all requested and / or required data for data tracking purposes.
Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.
Minimum Required Skills and Knowledge Bachelor’s degree in related program preferred Associate Degree, High School Diploma or equivalent with 2-4 years related experience Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spoken Basic computer usage and debugging skills Fundamental knowledge of networks and networking techniques Basic understanding of imaging systems Basic understanding of mechanical, hydraulic, and pneumatic components Required Certifications and Training Familiar with business tools such as : E-mail, Microsoft Word, Excel, reporting databases, and SharePoint Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day.
That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate.
Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
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