Team Leader
Hermès
Hong Kong, China
1天前

General Role

  • To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.
  • Manage the store independently in the absence of boutique management.
  • Main responsibilities

    1.) Budget and sales

  • Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
  • Analyse the sales data and provide constructive suggestions for improvement of sales
  • 2.) Stock and Process control

  • Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
  • Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
  • Identify the slow moving, best-selling, the aging, the overstock items and to propose concrete action plan
  • 3.) Merchandising

  • Ensure the Visual Merchandise corresponds to the product’s sales plan
  • Suggest visual presentation for improving the sales through of slow-moving items
  • Maintains shop display and environment in line with the Group guideline
  • 4.) Store operations

  • Ensure store procedures are properly followed and smoothly operate by team
  • Handle all customer complaints and difficult situation;
  • Conduct briefing session and act as Key holders and a contact person in case of emergency
  • 5.) Team management

  • Monitor and manage the team to ensure enough manpower on floor to serve customers
  • Observe and review the store staff’s performance with managers on regular basis
  • Organize the team to do briefing to other team members after their training session to make sure that all team share the knowledge
  • Motivate the team on sales achievement and development of regular customers
  • 6.) Customer service

  • Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
  • Provide support to the team in customer relations and sales in shop
  • Suggest solution to increase the motivation of each member in achieving sales target
  • Profile

  • Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
  • Great presentation, communication and interpersonal skills
  • Strong analytical mindset and ability to provide effective solution
  • Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Good Leadership skills and encourage teamwork
  • Fluent in Cantonese, English and Mandarin is a plus
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