Assistant Customer Service Team Manager, General Banking Services - Hang Seng Bank (HK)
Kowloon Bay, HONG KONG
source : Wizbii

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Customer Service Team Manager , General Banking Services

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Assistant Customer Service Team Manager , General Banking Services.

Principal responsibilities

Lead a team to deliver quality phone banking services and initiate business opportunities for potential personal customers

Oversee GZC Phonebanking and Correspondence team to meet KPIs agreed in Service Level Agreement

Achieve the committed phone performance pledges by strategic resources planning

Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities

Manage and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly

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