Manager, Agency Compliance (QA)
Hong Kong, China

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.

  • We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people'
  • s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

    This role is to maintain and implement an effective and impartial resolution of all agency related Quality Assurance / compliance matters.

    Supervise and perform Quality Assurance duties, reports and analysis, and to enhance the control effectiveness and efficiency.

    Job Responsibilities

  • Supervise and oversee the Quality Assurance check which is assigned by supervisor.
  • Responsible for dealing with various types of complaint related matters, liaise with Enterprise Risk Management (ERM), Customer Service (CS) as well as other necessary parties, and to communicate with Agency Management Directors and agency in an effective and timely manner.
  • Checker of and be responsible for various compliance related reports and statistics to Regional Office, audit and senior management.
  • Participate in various compliance projects and provide deliverables within set timelines.
  • Main co-ordinator in the Agency Disciplinary mechanism, with ERM and CS.
  • Conduct disciplinary-based training to agents on a regular basis.
  • Job Requirements

  • Bachelor’s degree or above.
  • At least 7 years’ experience in the insurance industry, with 3 years’ relevant experience in insurance control management at managerial level.
  • Familiar with regulatory requirements and market practices.
  • Strong in MS Word, Excel and PowerPoint skills.
  • Proficiency in spoken and written English and Chinese.
  • Strong interpersonal and communication skills
  • Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

    We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

    We also allow for reasonable adjustments to support people with special requirements.


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