Digital Travel and Lifestyle Consultant
American Express
Hong Kong, Hong Kong, Hong Kong
2天前

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

You won’t just help our customers see the world; you’ll help them truly experience it.

As an American Express Digital Travel & Lifestyle Consultant, you will be ready to take whatever travel request comes your way.

Here’s just some of what you could be doing each day :

Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements

Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs

Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site

Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels

Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points

You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

Required skills :

Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels

Confident computer skills are vital as you’ll be using several different tools and systems daily

Ability to consult and convey extraordinary care through exceptional writing skills

A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills

A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel ad lifestyle

Resilience and composure to remain positive under pressure and in changing circumstances

Strong time management and multi-tasking skills

The flexibility to work shifts, including evenings and weekends

Hours of operation are from 8 : 00 to 22 : 00 Mon to Sun.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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