Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-
currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Customer Due Diligence and Onboarding Team Manager .
Play a direct role in leading, coaching and motivating a team of professionally trained Onboarding and Client Due Diligence case managers who are responsible to deliver excellent client onboarding and review experience to a wide range of HSBC customers
Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case managers
Support Senior Customer Due Diligence and Onboarding Manager to drive continuous improvement initiatives to improve operational excellency, streamline and simplify the process, increase productivity, enhance quality and customer experience
Support Senior Customer Due Diligence and Onboarding Manager to maintain an environment in which customer focus, compliance and risk control are a key performance criteria
Ensure accurate and timely management information reporting
University graduate with relevant years of working experience
Excellent team motivational skills with experience in coaching team and individual performance to deliver business objectives
Business focused with records of successful accomplishment in providing outstanding customer service
Strong interpersonal skills and ability to build relationships with internal and external stakeholders
Ability to prioritise and work under pressure
Ability to resolve complex problems within challenging time scale
Highly motivated and prepared to accept challenges
Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.