Customer Service Officer / Senior Customer Service Representative
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Service Officer / Senior Customer Service Representative, CustomerContact Centre

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Customer Service Officer / Senior Customer Service Representative, CustomerContact Centre .

Principal responsibilities :

  • Provide quality phone banking services to different types ofcustomers
  • Process customer requests in a professional manner

    Handle customer opinion / feedback timely to maintain a high levelof customer satisfaction

    Manages and report suspicious fraud cases, major incidents andcustomer feedback to respective internal counterparts timely and properly

    Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

    Requirements :

    Diploma or Degree Holder; fresh graduates are welcome

    Passes in Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2, 3 and Hong Kong Securities and Investment Institute (HKSI) Paper 1, 7, 8 an advantage

    Strong customer service orientation, with good communication and problem solving skills

  • Willing to work on flexi-hours
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience will be considered as Senior Customer Service Representative, Customer Contact Centre )

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