Analyze the online customer journey (UI / UX) and competitive digital market landscape to drive improved customer experience and user growth across the web and app platforms.
Gather user requirements across the relevant stakeholders and set design requirements based on information gathered across internal teams and user research.
Ensure branding and brand elements are conveyed consistently, effectively and cohesively across products and UI / UX.
Perform regular market research and identify new product improvement opportunities.
Stay up to date on current industry trends and market conditions.
Coordinate with other design team members to ensure consistent and accurate communication.
Modify and revise existing designs to meet internal feedback and standard.
Provide a product-centric mindset to help conceptualize, launch and optimize products and features across the web and app platforms.
Drive experiments, tracking and testing of product performance.
Provide reporting on feature performance post-launch and monitor for areas of improvement.
Provide manuals, documentation and training materials related to use of the product.
Assist in project management duties in the form of weekly and monthly product updates to the wider teams.
Work collaboratively with Engineering, Marketing, and Business Strategy teams on driving cutting-edge technologies.
Develop innovative solutions to drive deeper customer engagement and conversion on platforms across regions, product areas and functions.
Degree holder in Product Design, Engineering, Computer Science, Statistics, Data Science, or quantitative disciplines.
2+ years of experience working with product teams and / or web analytics; experience with digital media and / or e-commerce is highly preferred.
Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and testing.
Proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
Experience developing and launching products.
Strong product knowledge and project management skills.
Experience leading global product vision, go-to-market strategy and design discussions.
Excellent verbal and written communication skills in English with a proven ability to convey complex problems clearly and with convocation to different stakeholders.
Possesses a strong sense of ownership, adaptive to change.
Strong data analytical skills.
Innovative spirit to help drive the business forward.
Proven ability to work under pressure and meeting deadlines.
If you think you’ve got what it takes, please provide your cover letter, CV and expected salary. This position is based and located in Hong Kong.
Candidate must be eligible to work in Hong Kong. Personal data collected is for recruitment purpose only.