Technical Support Officer
PCCW Enterprises Limited
Hong Kong

Job Description : Your role

Your role

  • Provide IT technical support services to end users including desktop and laptop, printer and computer peripherals etc.
  • Maintain IT helpdesk service processes, response and case log reporting on ticketing management system according to agreed SLA
  • IT hardware and software asset inventory and security patch management on a regular basis
  • Provide maintenance support by the company policies and procedures on IT system, network equipment, server and facilities setup, installation and configuration, system and application monitoring
  • Planned or unplanned onsite support duty will be required subject to agreed SLA and assignment by the supervisor
  • Requirements :

    To succeed in this role

  • Holder of Certificate or above in Business Computing or related disciplines
  • 1 year hands-on experience in computer hardware and software support, troubleshooting and problem solving
  • Knowledge in Microsoft Windows, Office and E-mail applications, Virtualization technologies
  • Customer Service-oriented, positive thinking, can-do attitude and able to work independently
  • Good command of spoken and written English and Cantonese
  • Fresh graduate or less experienced candidate will also be considered
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