Senior Customer Service Representative/ Officer/ Senior Officer, Distribution Contact Centre
Hong Kong

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative / Officer / Senior Officer, Distribution Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

2+ years of customer service experience preferred but not a must

HKDSE / HKCEE / diploma qualification will be required

IIQE 1,3,5 will be preferred

Preferably worked previously in a call centre / service centre environment

Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

Excellent telephone manner with good interpersonal skills

Mature and pleasant personality

Self-motivated and able to work independently

Excellent service attitude and able to follow through on commitments to customers

Adherence to quality standards

Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel

Good communication skills in English and Chinese, both written and spoken

On the job you will :

Handle enquiries and requests of on Individual Financial Products administration arising from agents.

Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

Provide support to management and recommend productivity / service improvements.

Ensure accuracy and compliance of all requests to be completed with good quality standards.

Support to management and recommend productivity / service improvements.

Support ad-hoc tasks to achieve desired results of business needs.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.


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