Customer Care Executive, Retention & Direct Customer
AXA
HONG KONG
1天前

Description

  • Deliver excellent enquiry service via hotline, email and electronic communications to customers
  • Meet service standard and KPIs according to internal guidelines and rules
  • Handle general enquiries from internal and external customers
  • Ensure daily work management is maintained hotline, voice mail, email enquiry
  • Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers’ needs
  • Contribute to achieve agreed SLAs and service standards
  • Involve in ad hoc projects and administrative works
  • Perform cross sell, up sell when needed
  • Qualifications

  • Fresh graduate are welcomed
  • Relevant working experience in Insurance or Banking Industry is highly preferred
  • Good knowledge and experience in Insurance Operations is preferred
  • Good interpersonal skill and with Can-do attitude
  • Excellent spoken and written English and Cantonese
  • AXA product knowledge (an asset, not a must)
  • Direct sales, or sales experience (an asset, not a must)
  • What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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