PCCW Enterprises Limited
Hong Kong HK, HK

General Requirement

  • A degree or above in information engineering or computer science or electrical and electronic engineering, or equivalent;
  • At least 11 years of post-qualification IT experience;
  • At least 6 years of project management experience;
  • At least 6 years of functional / specialty experience in the management of IT project(s) for the design and implementation of enterprise IT infrastructure(s) connecting more than 5 sites and over 1,000 users
  • Technical Requirement

  • Experience in supporting network devices : Routers, Switches, Multi-layer Switches, Firewalls, Local and Global Server Load Balancers, IPSec VPN, SSL VPN, IPS / IDS, Web Application Firewall, WiFi, 2FA etc.
  • Experience in project management for large scale network infrastructure projects with aspects abovementioned
  • Familiar with network protocols configurations and changes, including IPv4 & IPv6, spanning-tree, dynamic routing protocols, VLANs, DHCP, NAT, ACL, QoS, Metro Network, SLB, GSLB, WiFi roaming, 2FA etc.
  • Candidate with experience in Cisco voice / IP Telephony setup project is preferable.
  • Good problem solving, troubleshooting and analytical skills and can manage customer expectations
  • Job description

  • Engaged in projects for network related setup and day-to-day network support and fixup tasks during nursing period, perform task at other customer sites if needed
  • Handle network issues escalated from team members and from customer’s network support team
  • Handling requests from and discuss with customer including but not limited to : Network changes for abovementioned devices, documentation verification, escalation to vendors, perform eligible image upgrade for network devices bug fixing
  • Faulty hardware replacement work
  • Image and firmware upgrade for in scope network equipment
  • Change management, Incident management and Problem management
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